Overview
Customer Experience (CX) is the newest and fastest-growing discipline in the corporate world today which can be applied to any organization. The pandemic has changed CX strategies and how we deliver them to address and manage emotions.
Now is the ideal time for institutions to consider their customer experience. In an industry that’s constantly shifting as it adapts to delivery methods, expectations and technology, setting up your customer experience priorities for the months to come can be hard.
In this webinar, Paul Hourihane and Yvonne will discuss action plans that will help you define customer experience priorities and set up your institution’s brand for success in 2022.
Importance of Customer Experience
Understanding customer experience priorities in a school environment interacting with students, parents and employees
What Do They Think
What do students, parents and your staff think of your institution as a brand
The New CX
How does technology support the new customer experience
