Be Service Oriented
The Service Excellence course aims to equip service professionals with the skills and competencies for service excellence.
Upskill and retrain your employees so that they can learn and develop new skills and strategies to help prepare your businesses for the recovery ahead.
The competencies at Level 1 (Ambassadors) are designed to help groom service ambassadors to be role models to new entrants, Suitable for Front Office, Operations, Admin, Sales, Customer Service and anyone who wants to go the extra mile as a Service Professional
For Advanced Certificate in Service Excellence (Champions), competencies include leadership, people and relationship management, and also building and establishing customer relationships, are suitable for Service-related industries’ staff in sales, Supervisors, Managers, Coaches & Directors and aspiring Supervisors and Managers.
Suitable for Front Office, Operations, Admin, Sales, Customer Service and anyone who wants to go the extra mile as a Service Professional
| Course Title | Hours | Full Course Fee (with GST) | Up to 80% Subsidy *2 | Up to 90% Subsidy *1/3 |
|---|---|---|---|---|
| Service Leadership for Ambassadors | 8 | $171.20 | $43.20 | $27.20 |
| Service Planning & Implementation for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
| People & Relationship Management for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
| Service Excellence for Ambassadors | 24 | $513.60 | $129.60 | $81.60 |
| Service Challenges for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
| Service Innovations for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
| Customer Experience Management for Ambassadors | 8 | $171.20 | $43.20 | $27.20 |
| $2,226.60 | $561.60 | $353.60 |
Suitable for Service-related industries’ staff in sales, Supervisors, Managers, Coaches & Directors and aspiring Supervisors and Managers
| Course Title | Hours | Full Course Fee (with GST) | Up to 80% Subsidy *2 | Up to 90% Subsidy *1/3 |
|---|---|---|---|---|
| Service Excellence for Champions | 16 | $363.60 | $91.80 | $57.80 |
| Service Planning and Implementation for Champions | 16 | $363.60 | $91.80 | $57.80 |
| Service Leadership for Champions | 16 | $363.60 | $91.80 | $57.80 |
| Service Information and Results for Champions | 16 | $363.60 | $91.80 | $57.80 |
| Service Coaching for Champions | 16 | $363.60 | $91.80 | $57.80 |
| People and Relationship Management for Champions | 16 | $363.60 | $91.80 | $57.80 |
| Service Information and Results for Ambassadors | 8 | $181.90 | $45.90 | $28.90 |
| Apply Emotional Competence to Manage Self and Team at the Workplace | 16 | $363.60 | $91.80 | $57.80 |
| $2,728.50 | $688.50 | $433.50 |
Subsidy is subject to student’s eligibility
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.
Every business is built on friendship...
Excelling in service is not just about being better. Your skills and attitude give people a reason to choose you instead.
Service excellence has always been and will always be one of the critical competitive advantages for any businesses. Beyond products and offerings, customer experience is the next competitive battleground. It is the people whom your customers are in touch with that makes a lasting impression – good or bad.
How Can This Course Benefit You Or Your Team?
- Gain a full suite of skills and knowledge to deliver exceptional service, not only to customers but also within the organization
- Know-how skillsets from this programme, you are able to implement the right operations to ensure service efficiency
- Able to respond to challenges in a timely and appropriate manner
- Gain the ability to communicate effectively with customers
- Project a positive and professional service attitude at all times
What Our Attendees Have To Say!
Very interesting and resourceful. The train did a great job of breaking down steps and strategies.
Bryan Liew
Fix and Nip
The skills taught are very practical and useful. An overall excellent course for me as a front-liner! 🙂
Isa Mohd.
Kompedium
BE A SERVICE ICON!
Pick up the skills and knowledge to engage customers and develop service innovation ideas to transform your company’s business in a diverse, challenging and ever-changing environment.
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Programme delivered in partnership with
Futurasia Professionals and Training Vision Institute reserves the right to alter the course, modify the scale of fee, amend any other information or cancel a course with low enrolment.