CERTIFICATE IN SERVICE EXCELLENCE LEVEL 1
a programme by and delivered by
BE THE ICON OF SERVICE EXCELLENCE!
Service Excellence (Ambassadors) - Level 1
The Service Excellence (Ambassador) Level 1 course aims to equip service professionals with the skills and competencies for service excellence.
Upskill and retrain your employees so that they can learn and develop new skills and strategies to help prepare your businesses for the recovery ahead.
The competencies at this level are designed to help groom service ambassadors to be role models to new entrants. Competencies include leadership, people and relationship management, and also building and establishing customer relationships. Learners will also be introduced to skills in managing customer experience and service innovation.
This WSQ Certification course is for Front Office, Operations, Admin, Sales, Customer Service and anyone who wants to go the extra mile as a Service Professional.
Service Excellence Competencies
You will learn the following:
- Service Leadership for Ambassadors
- Service Planning and Implementation for Ambassadors
- People and Relationship Management for Ambassadors
- Service Excellence for Ambassadors
- Service Challenges for Ambassadors
- Service Innovations for Ambassadors
- Customer Experience Management for Ambassadors
Course Title | Hours | Full Course Fee (with GST) | Up to 80% Subsidy *2 | Up to 90% Subsidy *1/3 |
---|---|---|---|---|
Service Leadership for Ambassadors | 8 | $171.20 | $43.20 | $27.20 |
Service Planning & Implementation for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
People & Relationship Management for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
Service Excellence for Ambassadors | 24 | $513.60 | $129.60 | $81.60 |
Service Challenges for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
Service Innovations for Ambassadors | 16 | $342.40 | $86.40 | $54.40 |
Customer Experience Management for Ambassadors | 8 | $171.20 | $43.20 | $27.20 |
$2,226.60 | $561.60 | $353.60 |
Subsidy valid till Dec 31, 2020
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.
Every business is built on friendship...
Excelling in service is not just about being better. Your skills and attitude give people a reason to choose you instead.
Service excellence has always been and will always be one of the critical competitive advantages for any businesses. Beyond products and offerings, customer experience is the next competitive battleground. It is the people whom your customers are in touch with that makes a lasting impression – good or bad.
How Can This Course Benefit You Or Your Team?
- Gain a full suite of skills and knowledge to deliver exceptional service, not only to customers but also within the organization
- Know-how skillsets from this programme, you are able to implement the right operations to ensure service efficiency
- Able to respond to challenges in a timely and appropriate manner
- Gain the ability to communicate effectively with customers
- Project a positive and professional service attitude at all times
- SkillsFuture Qualification Award $200 prior completing the full course certificate
What Our Attendees Have To Say!
Very interesting and resourceful. The train did a great job of breaking down steps and strategies.
Bryan Liew
Fix and Nip
The skills taught are very practical and useful. An overall excellent course for me as a front-liner! 🙂
Isa Mohd.
Kompedium
BE A SERVICE ICON!
Pick up the skills and knowledge to engage customers and develop service innovation ideas to transform your company’s business in a diverse, challenging and ever-changing environment.
Book Your Seat Today!
Futurasia Professionals reserves the right to alter the course, modify the scale of fee, amend any other information or cancel a course with low enrolment.