SSG-WSQ PROGRAMMES

ENHANCE YOUR CAPABILITIES, PRODUCTIVITY AND GROWTH WITH SSG-WSQ COURSES

The Singapore Workforce Skills Qualifications (WSQ) Courses are offered to train, develop, assess and certify skills and competencies for the workforce.

The WSQ supports the SkillsFuture movement to facilitate progression, mastery and mobility, develop a holistic workforce and encourage a workforce that embrace lifelong learning.

The WSQ programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.

 

Partnering with Training Vision Institute

Our WSQ courses is delivered by our education partner which is a leading adult education and consultancy organisation based in Singapore.

29 Years

Of Establishment in Education & Training for Asia

SkillsFuture Approved

ATO for WSQ Diploma and Courses

Over 120,00 Learners

Impacted and growing

5 Campuses

located conveniently for easy access

105

Certified Pracademics

6 Universities

Partnership for Education Excellence

SSG-WSQ Courses Available

Target Audience

For Rank and File workers who would like to refine their communication skills with improved English listening, speaking, reading and writing skills and increase practical performance with better mathematical skills.

Modules

  1. Workplace Literacy Series (Comprehensive)
  2. Workplace Literacy Series (Conversational)
  3. Workplace Literacy Series (Writing)
Course TitleHoursFull Course Fee (with GST)Up to 80% Subsidy, with tests Up to 90% Subsidy, with tests
Workplace Literacy (Comprehensive) – Beginner90$1,634.50$431.82$278.22
Workplace Literacy (Comprehensive) – Intermediate90$1,634.50$431.82$278.22
Workplace Literacy (Comprehensive) – Advanced90$1,634.50$431.82$278.22
Workplace Literacy (Conversational) – Beginner45$845.30$226.14$147.14
Workplace Literacy (Conversational) – Intermediate45$845.30$226.14$147.14
Customer Experience Management for Workplace Literacy (Conversational) – Advanced45$845.30$226.14$147.14
Workplace Literacy (Writing) – Beginner45$845.30$226.14$147.14
Workplace Literacy (Writing) – Intermediate45$845.30$226.14$147.14
Workplace Literacy (Writing) – Advanced45$845.30$226.14$147.14

Target Audience

Front Office, Operations, Admin, Sales, Customer Service and anyone who wants to go the extra mile as a Service Professional

Modules

  1. Service Leadership for Ambassadors
  2. Service Planning and Implementation for Ambassadors
  3. People and Relationship Management for Ambassadors
  4. Service Excellence for Ambassadors
  5. Service Challenges for Ambassadors
  6. Service Innovations for Ambassadors Customer
  7. Experience Management for Ambassadors

Why should you take this programme

  • Gain a full suite of skills and knowledge to deliver exceptional service, not only to customers but also within the organization
  • Know-how skillsets from this programme, you are able to implement the right operations to ensure service efficiency
  • Able to respond to challenges in a timely and appropriate manner
  • Gain the ability to communicate effectively with customers
  • Project a positive and professional service attitude at all times
  • *SkillsFuture Qualification Award $200 prior completing the full course certificate
Course TitleHoursFull Course Fee (with GST)Up to 80% Subsidy *2Up to 90% Subsidy *1/3
Service Leadership for Ambassadors8$171.20$43.20$27.20
Service Planning & Implementation for Ambassadors16$342.40$86.40$54.40
People & Relationship Management for Ambassadors16$342.40$86.40$54.40
Service Excellence for Ambassadors24$513.60$129.60$81.60
Service Challenges for Ambassadors16$342.40$86.40$54.40
Service Innovations for Ambassadors16$342.40$86.40$54.40
Customer Experience Management for Ambassadors8$171.20$43.20$27.20
$2,226.60$561.60$353.60

Subsidy valid till Dec 31, 2020
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.

Target Audience

Service-related industries’ staff in sales, Supervisors, Managers, Coaches & Directors and aspiring Supervisors and Managers

Modules

  1. Service Leadership for Champions
  2. Service Planning and Implementation for Champions
  3. Service Coaching for Champions
  4. People and Relationship Management for Champions
  5. Service Excellence for Champions
  6. Service Information and Results for Champions
  7. Service Information and Results for Ambassadors
  8. Customer Experience Management (Elective)

Why should you take this programme

  • Pick-up skills and knowledge to engage customers effectively
  • Learn to develop service innovation ideas to transform your company’s business
  • Nurture your staff and lead them to be service-oriented in a diverse, challenging business environment
  • Monitor and manage your staff’s service quality and help them to achieve service excellence
  • Build customer loyalty and provide extraordinary customer experience
Course TitleHoursFull Course Fee (with GST)Up to 80% Subsidy *2Up to 90% Subsidy *1/3
Service Excellence for Champions16$363.60$91.80$57.80
Service Planning and Implementation for Champions16$363.60$91.80$57.80
Service Leadership for Champions16$363.60$91.80$57.80
Service Information and Results for Champions16$363.60$91.80$57.80
Service Coaching for Champions16$363.60$91.80$57.80
People and Relationship Management for Champions16$363.60$91.80$57.80
Service Information and Results for Ambassadors8$181.90$45.90$28.90
Apply Emotional Competence to Manage Self and Team at the Workplace16$363.60$91.80$57.80
$2,728.50$688.50$433.50

Subsidy valid till Dec 31, 2020
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.

Target Audience

For anyone who wants personal and professional growth and those in mid and back office. Front office can also consider these modules.

These courses are designed for 2 levels:

  1. Operations: Junior, Executive, Entry-level position
  2. Supervisors: Supervisor, Managerial, Senior Management, Director, Coaches

Why should you take this programme

  • Address specific gaps in your personal and professional life
  • Develop the ability to generate feasible, efficient and innovation solutions to solve problems in the workplace
  • Enhance your productivity and capitalize on new opportunities
  • Develop the ability to work and communicate effectively in a diverse team environment
  • Develop personal mastery to stay resilient and adaptive in trying times
  • Keep yourself relevant and align with organizational goals
WPS (OPERATIONS) – Level 1
Course TitleHoursFull Course Fee
(after GST)
Up to 90% Subsidy *1/3Up to 80% Subsidy *2
Maintain Personal Presentation
and Employability at Operations Level
16$363.80
$57.80$91.80
Apply Emotional Competence
to Manage Self at the Workplace
16$363.80
$57.80$91.80
Adapt to Change16$363.80
$57.80$91.80
Demonstrate Initiative & Enterprising Behaviors16$363.80
$57.80$91.80
Solve Problems & Make Decisions
at Operations Level
16$363.80
$57.80$91.80
Develop Personal Effectiveness
at Operations Level
16$363.80
$57.80$91.80
Perform Basic Productivity Practices8$363.80$57.80$91.80
Communicate and Relate Effectively
at the Workplace
16$363.80
$57.80$91.80
Work in a Team16$363.80$57.80$91.80
Comply with Workplace Safety
and Health Policies and Procedures
16$363.80$57.80$91.80
$3,805.00$578.00$918.00
WPS (SUPERVISORY) – Level 3
Course TitleHoursFull Course Fee
(after GST)
Up to 90% Subsidy *1/3Up to 80% Subsidy *2
Develop Personal Effectiveness
at Supervisory Level
16$363.80
$57.80$91.80
Maintain Personal Presentation
and Employability at Supervisory Level
16$363.80
$57.80$91.80
Apply Emotional Competency
to Manage Self and Team at Workplace
16$363.80
$57.80$91.80
Foster Team Adaptability16$363.80
$57.80$91.80
Foster Initiative and Enterprise in Team16$363.80
$57.80$91.80
Solve Problems and Make Decisions
at Supervisory Level
16$363.80
$57.80$91.80
Supervise Work Improvement Processes8$363.80$57.80$91.80
Supervise Quality Procedures16$363.80
$57.80$91.80
Facilitate Effective Communication
and Engagement at the Workplace
16$363.80$57.80$91.80
Facilitate Effective Work Teams16$363.80$57.80$91.80
Maintain Workplace Safety
and Health Policies and Procedures
16$363.80$57.80$91.80
$3,740.00 $635.80$1,009.80
WPS EDGE
Course TitleHoursFull Course Fee
(before GST)
Up to 50% Subsidy *Up to 90% Subsidy *
Support the Establishment of a Framework for Initiative and Enterprise16$450.00$256.60$76.50
Solve Problems and Make Decisions at Managerial Level24$690.00$393.30$117.30
Solve Problems and Make Decisions at Managerial Level
16$450.00$256.60$76.50
Solve Problems and Make Decisions at Managerial Level (e-learning)
16$450.00$256.60$76.50
Apply Systems Thinking in Problem Solving and Decision Making16$480.00
$273.60$81.60
Manage Process Improvement24$690.00
$393.30$117.30
Manage Quality System and Processes40$1,100.00$627.00$187.00
Implement Lean Six-Sigma32$900.00$513.00$153.00
Implement Business Process Reengineering32$900.00$513.00$153.00
Contribute to the Design and Development of a Productivity Framework26$480.00$273.60$81.60
Facilitate the Implementation of a Productivity Framework16$480.00
$273.60$81.60
Lead Workplace Communication and Engagement16$450.00$256.60$76.50
Develop a Work Team16$450.00$256.60$76.50
Manage Cross Functional and Culturally Diverse Teams16$480.00$273.60$81.60
Develop Personal Effectiveness at Managerial Level16$450.00$256.60$76.50
Develop Professional Image and Competence to Achieve Personal Career Goals16$480.00$273.60$81.60
Apply Emotional Competence to Manage Self and Others in a Business Context16$450.00$256.60$76.50
Contribute Towards a Learning Organisation16$450.00$256.60$76.50
Lead a Virtual Team16$360.00$205.20$61.20
Manage Workplace Challenges with Resilience16$360.00$205.20$61.20

Subsidy valid till Dec 31, 2020
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.

Target Audience

Coaches, Supervisors, Managers, Directors

The hallmark of a great leader is the ability to lead and inspire others to reach greater heights. The WSQ Professional Diploma in Leadership and People Management explores the important management facets such as leading strategies development and implementation, managing change in a diverse, challenging and rapidly evolving business environment.

It is a dedicated programme designed to provide a leadership development roadmap for leaders and managers to keep-up-to-date with the latest trends and practices.  

These courses are designed for 2 levels:

  1. Level 4: Managers
  2. Level 5: Senior Management, Directors, C-Suites, those who are preparing to be the management level

Why should you take this programme

  • Learn to lead by exemplary example and mentor staff
  • Develop the skills to inspire your staff to push boundaries and think outside the box so as to scale your business
  • Develop a growth mindset in yourself and in your staff
  • Develop a keen business sense to set a clear direction for a sustainable business
  • Able to manage change in a diverse, challenging and rapidly evolving business environment
LPM Level 5
Course TitleHoursFull Course Fee (before GST)Up to 50% SubsidyUp to 90% Subsidy
Lead Managers12$816.00$456.00$136.00
Facilitate Change12$816.00$456.00$136.00
Foster Business Relationships12$816.00$456.00$136.00
Facilitate Achievement of Results12$816.00$456.00$136.00
Engage People12$816.00$456.00$136.00
Develop Personal Effectiveness12$816.00$456.00$136.00
$4,800.00$2,736.00$816.00
LPM Level 4
Course TitleHoursFull Course Fee (before GST)Up to 50% SubsidyUp to 90% Subsidy
Lead Team
Blended
19$818.00$466.26$136.00
Manage Change
Blended
19$818.00$466.26$136.00
Cultivate Workplace Relationships
Blended
19$818.00$466.26$136.00
Enable People
Blended
19$818.00$466.26$136.00
Manage Achievement of Results
Blended
19$818.00$466.26$136.00
Manage Self
Blended
19$818.00$466.26$136.00
Develop Personal Effectiveness
at Managerial Level
19$818.00$466.26$136.00
Develop Professional Image
and Competence to Achieve
Personal Career Goals
19$818.00$466.26$136.00
$6,544.00$3,730.08$1,088.00

Subsidy valid till Dec 31, 2020
1. SME learners
2. Non-SME learner, below 39 years old
3. Non-SME learner, above 40 years old
* Due to periodic review of funding guidelines, fees quoted may be subject change.

Target Audience

Suitable for Evergreen Community, Administrators, Front-liners

Modules

  1. Technology Application
  2. Maintain Personal Presentation & Employability at the Workplace
  3. Apply Emotional Competence to Manage Self at the Workplace
  4. Communicate and Relate Effectively at the Workplace

Why should you take this programme

  • Be future ready and remain industry- relevant in new age job roles
  • Improve on grooming, employability and competencies skills
  • Cultivate a positive emotional climate at the workplace
  • Use effective communication techniques to interpret, clarify, anlayse and respond
Course TitleHoursFull Course Fee Up to 90% Subsidy *1Up to 80% Subsidy *2
Technology Application16$481.50$81.50$209.50
Maintain Personal Presentation & Employability at Operations Level16$363.80$57.80$91.80
Apply Emotional Competence to Manage Self at the Workplace16$363.80$57.80$91.80
Communicate and Relate Effectively at the Workplace16$363.80$57.80$91.80
$1,572.90$254.90$484.90


* Due to periodic review of funding guidelines, fees quoted may be subject change.

Target Audience

Suitable for Retail front-liners

Modules

  • Digital Literacy
  • Cybersecurity
  • Data Management
  • Innovation

Why should you take this programme

  • How to adapt to a digitalised environment
  • Understand what the future economy entails
  • Enhancing personal productivity with digital tools
  • Build awareness of cybersecurity measures
Course TitleDurationFull Course Fee (before GST)Up to 90% Subsidy
SkillsFuture for Digital Workplace16$703.27$50
SkillsFuture for Digital Workplace
Foreigner, non subsidised
16$750.00


* Due to periodic review of funding guidelines, fees quoted may be subject change.

Get More Details about SkillsFuture for Digital Workplace

GET MORE DETAILS ABOUT THE SSG-WSQ COURSES OFFERED. TALK TO US TODAY!

PROGRAMME DELIVERED
IN PARTNERSHIP WITH

programme in partnership with Training Vision Institute