The Level 3 WSQ programme aims to equip service Champions with skills and competencies to nurture and supervise staff for service excellence.

The competencies at this level are designed to help groom service coaches to be role models to new entrants.

Competencies include coaching skills, as well as relationship management skills to build ability to establish customer relationships. Learners will also be introduced to skills in managing service operations and service performance.

We are partnering with Training Vision Institute to develop the core competencies of Service Excellence for Champions with the WSQ framework.

For Individuals
This programmes is suitable for service coaches or trainers operating in various service industry sectors, delivering services for both internal and external customers. Service supervisors and team leaders, managers, VPs and directors – all can benefit from one of these specialist courses.

For Employers
Transform your staff and talents to be equipped with skills to build customer loyalty and extraordinary customer experience centred on excellent service standards. 


Enhancing yourself with skills and knowledge to engage customers, develop service innovation ideas to transform your company’s business


Nurture and lead staff to be service-oriented in a diverse, challenging and ever-changing business environment.

Service Leadership For Champions
Role model the service vision of an organisation and encourage service excellence.

Service Planning and Implementation For Champions
Manage service operations in accordance to organizational guidelines to achieve service excellence

Service Coaching For Champions
Coach individuals for service performance to close service gaps and monitor the progress of individuals for improvements in service performance. 

People and Relationship Management For Champions
Role model the service vision of an organisation and encourage service excellence.

Service Excellence For Champions
Build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Service Information and Results For Champions
Manage service quality and customer satisfaction in an organization and monitor service performance levels.

Service Information and Results for Ambassadors Acquire information and developing networks relevant to an organization’s industry

Apply Emotional Competence to Manage Self and Team at the Workplace
Understand and apply self-awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace. 

Basic English proficiency (WPL4 and above)

Upon completion of each module, a Statement of Attainment (SOA) will be awarded by SkillsFuture Singapore.

Attain Advance Certificate in Service Excellence (Champions) by completing all 8 modules.

Course TitleHoursFull Course Fee (with GST)Up to 80% Subsidy *2Up to 90% Subsidy *1/3
Service Excellence for Champions16$363.60$91.80$57.80
Service Planning and Implementation for Champions16$363.60$91.80$57.80
Service Leadership for Champions16$363.60$91.80$57.80
Service Information and Results for Champions16$363.60$91.80$57.80
Service Coaching for Champions16$363.60$91.80$57.80
People and Relationship Management for Champions16$363.60$91.80$57.80
Service Information and Results for Ambassadors8$181.90$45.90$28.90
Apply Emotional Competence to Manage Self and Team at the Workplace16$363.60$91.80$57.80
  1. For Singaporean / PR above 40 years old
  2. For Singaporean / PR between 21 to 39 years old

Lessons in classrooms

Open book written and oral assessments

  1. Prices are inclusive of GST
  2. Subsidies are dependent on the criteria set by SkillsFuture Singapore (SSG) and NTUC
  3. All Singaporean aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory
  4. This programme is offered on a modular basis only
  5. Futurasia Professionals and TVI reserves the right to bill the student the full course fee should student fail to be eligible for subsidy
  6. $10 non-refundable admin fee may be applicable
  7. For sessions held at Community Centres/Club, Futurasia Professionals and Training Vision Institute may disclose any information relating to the learner to People’s Association, the Community Centres/Club where the training is held and Employment & Employability Institute Pte Ltd, for the purpose of audits in relation to this course.



programme in partnership with Training Vision Institute