Advance diploma in service management

DEVELOP WORLD CLASS SERVICE MANAGEMENT SKILLS

Upgrade your skills in today’s dynamic service industry with a multi-disciplinary approach to achieving an Advanced Diploma in Service Management.

By focusing on developing core competencies in leadership, planning & processes, and people management, the programme aims to equip its learners with skills that prepares them for a supervisory and managerial role in the service industry.

Overview

Services make up 30% of the global economy and is worth more than $125 billion a year to Singapore’s economy. To succeed, a company must have people who have a finger on the pulse of the industry, the ability to skilfully manage a culturally diverse workforce, and the skills to drive the business forward in the 21st century.

You want your talents to be customer-focused, nimble in finding innovative ways to provide quality service, and be empowered to always give their best.

This advanced diploma in service management will give students the knowledge and skills to excel in today’s dynamic service industry.

Module 1:Service Partnership for Leaders
Establish and maintain relationships to enhance service excellence, which includes implementing continual improvements to strengthen relationships with service partners.
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Module 2: Service Challenges for Leaders
Develop service recovery frameworks, cascade service recovery procedures and evaluate impact of the strategies.
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Module 3: Service Information & Results for Leaders
Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps.
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Module 4: Service Leadership for Leaders
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
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Module 5: Service Planning & Implementation for Leaders
Develop service operations plans to deliver service excellence, evaluate service operations performance, and implement corrective actions for improvement.
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Module 6: People & Relationship Management for Leaders
Develop a manpower resource plan and optimise the use of the workforce in a service environment, which includes evaluating the team’s performance and communicating manpower plans and changes to the workforce.
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Module 7: Service Innovation Culture for Leaders
Promote a service innovation culture in the organisation and evaluate the success of implemented service innovation ideas.
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Module 8: Service Innovation for Leaders
Develop and implement new products or services innovation to address customer needs and expectations.
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Module 9: Service Brand for Leaders
Implement the organisation’s service brand, which includes taking corrective action to ensure alignment with the organisation’s service strategies.
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Module 10: Service Information and Results for C-Suite
Assess the organisation’s service quality and customer satisfaction levels to monitor and manage customer information for service excellence
 
Module 11: Service Planning and Implementation for C-Suite
 
Module 12: People and Relationship Management for C-Suite
 
Module 13: Service Innovation for C-Suite
 
Module 14: Business Excellence

Part-Time, 10 months

The part-time programmes are conducted on a twice weekly basis with lessons from 7pm to 10pm or once a week 9am-6pm

​Local Students

  • 2 GCE ‘A’ Level passes including English OR 
  • WSQ Diploma in Service Leadership, polytechnic diploma or equivalent OR
  • Candidates ≥ 30 years old with 8 years of people/business
    management work experience OR
  • Candidates with other qualifications will be assessed on a case-by-case basis

International students

  • Completed Year 12 or official completion of high school in country of
    origin OR
  • IB Diploma OR
  • Pre-University qualifications OR
  • Other private or foreign qualifications will be assessed on a case-by-case basis

And

English requirements

  • Workplace Literacy (WPL) Level 6 in average of Reading, Listening, Speaking and Writing scores OR
  • IELTS 5.5 or equivalent (applicable for International students) OR
  • Successfully pass TVI English Admission test

Certificate is awarded by Training Vision Institute

Course TitleFull Course FeeUp to 90% Subsidy *1Up to 50% Subsidy *2
Advanced Diploma in Service Management$12,659.50$2,036.90$8,636.10
  1. For Singaporean / PR above 40 years old
  2. For Singaporean / PR between 21 to 39 years old

Any combination of lectures, workshops, group discussions, individual activities, experiential learning. 

Teacher and Student Ratio: 1:20 

Each level may be assessed by any combination of written assessment, projects, and
oral interviews.

  1. Prices are inclusive of GST
  2. SkillsFuture Singapore (SSG) funds 16 hours for Service Partnerships for Leaders
  3. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory
  4. SkillsFuture Singapore (SSG) subsidy is based on learner’s eligibility, fulfilling SSG required attendance hours, deemed competent by SSG via
    criteria such as the passing of assessments and final approval subject to SSG.
  5. Futurasia Professionals and Training Vision Institute reserves the right to bill the learner full course fee in any event that their SSG subsidy for the course is not approved by SSG.
  6. A non-refundable administration fee will apply.
  7. This programme is offered on a modular basis only

Develop World Class Service Leadership Skills Today

PROGRAMME DELIVERED
IN PARTNERSHIP WITH

programme in partnership with Training Vision Institute